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FAQ

  • What is Santa Barbara BCycle?

    Santa Barbara BCycle is an electric bike share program and a great way to get around town, see the sights, city and campuses. BCycle members can pick up a bike at any station and return it to that same station or another one when they’re done using. Using the BCycle App, members can unlock a bike in seconds. Returning a bike is even easier. Just roll it into a dock and walk away.
  • Who can use BCycle?

    Anybody 18 years or older! The bikes easily adjust to any adult’s size. Sign up for a membership and get ready to ride.


  • How much does a BCycle membership cost?

    Check out our memberships here.



  • How Does BCycle Work?

    Checking out a BCycle is fast and easy! Check out our page on How BCycle Works to learn more.

Riding BCycle

  • How do I adjust the seat?

    There is a lever where the seat post meets the frame of the bicycle. Open this lever to freely move the seat post up or down to your desired height. Firmly push the lever back into the closed position before beginning your ride.
  • Do the bikes fit everyone?

    Santa Barbara BCycle electric bikes are designed to be easy to ride. They have a step-through frame, pedal-powered front and rear lights, baskets, three speeds, and comfortable, easily adjustable seats to fit heights 5′ to 6′ 5”.
  • How do the lights on the bike turn on and off?

    The front and rear facing lights are powered by the rotation of the wheels. Start pedaling and the lights will turn on automatically. They’ll turn off shortly after you stop riding.
  • What if a station is empty?

    Download the BCycle app for iOS or Android for real-time station information and bike availability, or see our station map.
  • What if a station is full when I want to return my bike?

    To make sure docks are available at a nearby station, download the BCycle app for iOS or Android for real-time station information and bike availability, or see our station map.
  • What if I have a flat tire?

    If the bike has a flat tire or you’re experiencing another issue with it, please return the bike to the nearest station. Call our Customer Service at 855-964-3904.
  • What if I'm involved in an accident?

    If anyone is injured, call 911 immediately. You should also call the police department in the jurisdiction the crash took place and file a report with an officer. This will help assure all important information is documented.

    Contact our Customer Service at 855-964-3904 at the earliest appropriate time to notify us of the facts of the crash.
  • What if my bike is lost or stolen?

    Immediately notify Customer Service by calling us at 855-964-3904.

BCycle Electric

  • Why electric bikes?

    Electric bikes have taken the cycling industry by storm, and now they're doing the same for bike share. They take you farther and faster, making your ride easier. Pedal assist makes a longer ride sweat-free. They open up the possibility of biking to individuals who may not have considered riding before. And most of all, they're fun!

    During our pilot test in 6 cities, we found that ridership more than doubled on e-bikes. Our goal is to change the world by getting more people on bikes, and e-bikes help us do that.
  • How does the e-bike work?

    BCycle e-bikes check in and out of the existing docks, just like the classic bikes at a bike share. When you check out an e-bike, turn on the power assist when you're ready via the display on the left side of the handlebars. You can turn the power off at any time during your ride when you don't want it. The power assist only works when you pedal. It gives you a boost as you pedal, so you feel like the wind is always at your back.
  • What should I know before I ride an e-bike?

    First and foremost--wear a helmet! All new annual members get $20 off a purchase at the Bob's Bicycles or Fastrack Bicycles of Santa Barbara. We highly encourage you to use it to purchase a helmet.

    Check your registration email for details on redeeming your $20 off. Be sure you're familiar with local regulations.
  • When can I try one out?

    Join us for our launch coming soon!

    In the meantime, we'll be holding several demo events as well. Stay tuned for more details.
  • How fast does the e-bike go?

    The BCycle electric is a pedal assist bike that amplifies your pedaling power and your ability to do and see more. It features a Bosch system that provides support up to 17 mph. Designed for comfort on commutes, daily cruises, and recreational rides. BCycle electric brings no-sweat bike share to your community; no hills, no sweat, all smiles.
  • How long will the battery last?

    The Santa Barbara BCycle team will take care of charging the e-bike batteries for you. They last about 30 miles per charge. You can check the battery life on any e-bike before checking it out by turning on the display on the left side of the handlebars.

    If your battery dies, you'll still be able to ride--the assist will just stop boosting your ride. The good news is that it is still a great ride even without the pedal assist.
  • What if I just want to ride an old-fashioned BCycle?

    Great news—our pedal assist is optional. You can choose to leave it off, and you’ll still have an awesome ride. The bike itself is a sleeker ride and still has 3 speeds, just like a pedal bike.
By submitting this form, you consent to sending the above information to BCycle, LLC, which will be stored in the United States. This information may be used for marketing purposes by  BCycle and its affiliates including Trek Bicycle Corporation and its subsidiaries. BCycle does not sell, trade, or rent your personal data to third parties. You may opt out at any time by clicking on the “unsubscribe” link that appears at the bottom of each of our emails. For a detailed explanation of Trek’s collection and use of personal data please see the Privacy Policy & Terms of Use.
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